Disclosure based on the Specified Commercial Transactions Act

store information

About product sales

Product delivery time

Your purchased item will usually be shipped within 3 business days.
*We are closed on Saturdays, Sundays and public holidays. However, there may be delays if the item is out of stock or during busy periods.

The only delivery method available is shipping.
The delivery company will be Sagawa Express or the post office.

You can choose your delivery time from the following times:
in the morning
12:00～14:00
14:00～16:00
16:00～18:00
18:00～21:00
*Please note that delivery times may vary depending on delivery conditions.

Handling of defective products

Please be sure to check the product when it arrives.
If the product is defective, please contact us by email or phone. Email address: henpin@capitten.co.jp
Phone number: 03-5474-2179
We will promptly replace the product free of charge.
Please return the product to us within one week of receiving it.

[Where to return defective products]
〒106-0032
7-3-12 Roppongi, Minato-ku, Tokyo
Roppongi International Building 6F
To: Captain Return Department

Returns and Exchanges

If you wish to return a non-defective product, please contact us within one week of receiving the product and return it to us. Shipping costs will be borne by the customer.
However, returns will not be accepted in the following cases:

・Products that have been used *We will accept returns if the product has only been tried on.
・Items that have been scratched or damaged while in the customer's possession ・Items that have been processed, remodeled, etc. while in the customer's possession ・Items that do not have the original tags attached

Payment Method

We accept the following payment methods:
For more information, please see our Shipping and Payment page.
We will ship the product as soon as we confirm your payment.

credit card
VISA, MASTER, DC and JCB cards are accepted.

Cash on delivery [Currently in preparation]
Please pay for the product when it is delivered.
Cash on delivery fee is 330 yen.
After you place your order, we will ship your item immediately.

Required fees other than the product price

・Consumption tax: 10%
・Shipping fee: 880 yen (free shipping for purchases of 20,000 yen or more including tax)
・If you choose cash on delivery as your payment method, a cash on delivery fee of 330 yen will be charged.

others

Our shop uses SSL (Secure Sockets Layer) to encrypt and protect communications between the server and the customer's computer, preventing anyone from snooping on the information you enter.

Credit card information is sent directly to the payment server operated by the payment agency using a token method (a method that does not pass card information), so it does not pass through the online shop server. In addition, our shop does not hold any credit card information.